Open Shifts:
- Monday-Friday from 8am-5pm, and rotating Saturdays from 9am-2pm
- Monday- Friday from 8:30am-5:30pm, and rotating Saturdays from 9am-2pm
- Monday-Friday from 9am-6pm, and rotating Saturdays from 9am-2pm.
Job Summary
The Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances member relationships to foster financial peace of mind.
Duties and Responsibilities
· Determine member needs and educate them on appropriate beneficial products and services.
· Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security.
· Provide quality service that exceeds members expectations by utilizing available resources to determine quick resolution and implementing creative problem-solving expertise.
Education and Experience Requirements:
· High school diploma or equivalent.
· One (1) year of experience in a financial institution or customer service position.
Working Conditions:
· This position is expected to work in a fast-paced contact center environment, remaining in a seated position for a minimum of 2-hour intervals.
